case studies

Browse standout digital experiences

Case studies of best-in-class and novel digital features and content, spanning all of the critical aspects of the automotive path to purchase.

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Ferrari: Deep, dynamic vehicle exploration

Ferrari offers an immersive content experience that allows users to explore their vehicles' engines in great detail.
Topics
Vehicle Exploration
Spec Communication
Features
Novel
Published on
October 28, 2024

Ferrari: Interactive engine sounds

Ferrari has an engaging feature that showcases the sound of their car engines through various interactive interfaces.
Topics
Vehicle Exploration
Spec Communication
Brand
Audio
Content
Published on
October 28, 2024

BMW: Luxurious and effective safety content

BMW has successfully integrated its brand identity into its safety and connectivity videos, striking a good balance between maintaining brand aesthetics and delivering clear, utilitarian information.
Topics
Safety
Spec Communication
Content
Best In Class
Published on
October 28, 2024

Lamborghini: AR experience lets you explore at home

Lamborghini has introduced an AR experience for its supercars that allows users to explore vehicles in their own environment.
Topics
Vehicle Exploration
Brand
Features
Novel
Published on
October 28, 2024

BMW: Configurator is strong on brand but too layered

BMW's build and price tool is a well branded and responsive, but too many interactions are overly complex.
Topics
Vehicle Exploration
Conversion Flow
Configuration / Build and Price Tool
eCommerce
Features
Published on
October 28, 2024

Maserati: Bespoke vehicle design showcase

The Maserati Fuoriserie program, their offering for bespoke vehicle design, is brought to life on their website through featured journeys with different organisations and individuals.
Topics
Vehicle Exploration
Partnerships
Brand
Testimonials / Reviews
Bespoke
Published on
October 28, 2024

Mitsubishi: Lifestyle content that builds brand

Discover Australian road trip hot spots with your Mitsubishi as your guide.
Topics
Content
Brand
Published on
October 28, 2024

Porsche: Sleek, precise comparisons

Porsche has implemented a robust comparison tool that manages to be both feature-rich and intuitive to use.
Topics
Comparison Tools
Brand
Features
Best In Class
Published on
October 28, 2024

CUPRA: Turning up brand in safety content

CUPRA's approach to safety illustrations and renders stands out by incorporating a strong sense of brand identity.
Topics
Spec Communication
Safety
Brand
Content
Published on
October 28, 2024

BYD: Natural, integrated journey from configurator to online ordering

BYD's build and price tool is a sleek, integrated experience that feels more like a natural part of the buying process than a separate configurator.
Topics
Conversion Flow
Configuration / Build and Price Tool
eCommerce
Features
Published on
October 28, 2024

Volkswagen: Bringing sustainability efforts to life

Volkswagen has dedicated an entire section of their website to sustainability and electric vehicles, featuring content that brings to life their commitment to environmental responsibility.
Topics
Brand
Sustainability
Video
Content
Best In Class
Published on
October 28, 2024

BYD: Direct, easy, modern online ordering

BYD's online ordering process is simple, streamlined and highly focused on online ordering.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024

Polestar: One-stop-shop for support

Polestar has created a dedicated support section by grouping together FAQs, contact information, how-to guides, and other support content.
Topics
Customer Support
Conversion Flow
Content
Best In Class
Novel
Published on
October 28, 2024

Tesla: Hassle-free dealer locator

Tesla's locator tool is a simple yet effective feature that displays a variety of Tesla services available across Australia.
Topics
Brand
Locator Tools
Features
Best In Class
Published on
October 28, 2024

Jeep: Building a community, one wave at a time

Jeep has created the Wave Community, an initiative that helps locate Jeep clubs and features content from club members.
Topics
Video
Community
Brand
Testimonials / Reviews
User Generated Content
Published on
October 28, 2024

Kia: Easy and precise comparison

Kia offers a simple but comprehensive comparison tool, allowing for focused comparisons across both models and variants.
Topics
Comparison Tools
Spec Communication
eCommerce
Features
Published on
October 28, 2024

Mazda: Side-by-side comparison delivers the nitty-gritty wit

Mazda's website offers a robust compare feature that provides a technically basic but information-rich side-by-side comparison of their models and variants
Topics
Comparison Tools
Spec Communication
Features
Best In Class
Published on
October 28, 2024

Hyundai: Comprehensive configurator with easy next steps

Hyundai provides a strong example of a streamlined but comprehensive vehicle configurator, with a long scroll page, dynamic pricing and a suite of accessories.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Hyundai: Next-level in-page vehicle comparison

Hyundai's model pages include a section where users can explore the range and compare different variants, not just by basic specs, but also with deeper customisation options.
Topics
Comparison Tools
Vehicle Exploration
Spec Communication
Features
Best In Class
Published on
October 28, 2024

McLaren: Rev it up with a touch of your keyboard

McLaren allows users to power up the engine of the Artura Spider on model pages, with a compelling audio interaction.
Topics
Vehicle Exploration
Brand
Audio
Content
Features
Published on
October 28, 2024

Isuzu: Dynamic payload and towing calculator

Isuzu allows user to get granular on payload and towing, by entering specific specs to calculate capacity.
Topics
Calculator Tools
Spec Communication
Features
Published on
October 28, 2024

Kia: Modern accessories section that stops short of purchase

Kia has implemented an e-commerce-style approach to showcasing accessories for each model.
Topics
Conversion Flow
eCommerce
Vehicle Accessories
Content
Features
Published on
October 28, 2024

Jaguar: First-class configurator sharing

Jaguar's configuration engine allows users to customise their vehicle and generate a unique link and PDF brochure to share and keep.
Topics
Calls-to-Action Usage
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024

Hyundai: Safety video showcase

The safety features section on Hyundai's model overview pages stands out with its use of high-quality videos that clearly and simply explain the vehicle's safety features.
Topics
Vehicle Exploration
Spec Communication
Safety
Video
Content
Published on
October 28, 2024

Honda: Full-featured configurator lacking on follow-through

Honda offers a modern, streamlined and comprehensive configuration experience, but lacks on visual appeal and next steps.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

GWM: Plain test drive bookings that get the job done

GWM offers a functional test drive booking system that gets the job done without unnecessary complexities.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Toyota: KINTO leads shift from owning to experiencing

Toyota has launched KINTO, in line with it's vision for the future of mobility (and as a potential alternative for the future of test drives).
Topics
Test Drive Booking
Rental
Vehicle Exploration
eCommerce
Novel
Published on
October 28, 2024

CUPRA: A local leader in accessibility

CUPRA's Australian site employs the EqualWeb plugin to enhance accessibility, demonstrating a commitment to inclusive design.
Topics
Accessibility
Configuration / Build and Price Tool
Features
Published on
October 28, 2024

MG: Video with detailed vehicle exploration

One of MG's standout content pieces are their newer videos featuring advanced renders of vehicles.
Topics
Vehicle Exploration
eCommerce
Video
Content
Best In Class
Published on
October 28, 2024

Porsche: Encouraging configurator engagement

Porsche brings the first few steps of the configure tool directly into a section on the model page, followed by a precise call-to-action to continue configuring.
Topics
Configuration / Build and Price Tool
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024

Volvo: Walking the talk with brand values

Volvo places humanity at the centre of its brand proposition, with a focus on brand-level safety and sustainability storytelling across their digital experience
Topics
Safety
Sustainability
Brand
Content
Best In Class
Published on
October 28, 2024

Volkswagen: Bringing brand voice into test drive requests

Volkswagen brings more of a sense of brand identity than most to their test drive request form.
Topics
Test Drive Booking
Brand
Features
Best In Class
Published on
October 28, 2024

Kia: Playful feature exploration with vehicle fly-throughs

Kia has introduced interactive fly-throughs of their latest vehicles, offering a high-quality and immersive experience unique in the category.
Topics
Conversion Flow
Vehicle Exploration
Spec Communication
eCommerce
Content
Published on
October 28, 2024

Maserati: Dynamic, animated vehicle exploration

Maserati delivers a deep, immersive, and highly branded experience on its vehicles pages, combining powerful copy and media with dynamic animations and simple interactions.
Topics
Vehicle Exploration
Spec Communication
Brand
Content
Features
Published on
October 28, 2024

Aston Martin: A deep, detailed configurator for buyers and enthusiasts

Aston Martin's configurator offers a highly detailed and immersive experience, reflecting the brand's commitment to customisation.
Topics
Vehicle Exploration
eCommerce
Brand
Configuration / Build and Price Tool
Features
Published on
October 28, 2024

Hyundai: Easy, pop-up test drive request form

Hyundai's test drive booking process offers convenience but lacks some advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Honda: New era test drive requests with old-school outcome

Honda's test drive booking process is efficient and accessible, but not a true booking engine.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Maserati: Fun engine noise interactions

Maserati's website features an innovative engine audio interaction on the MC20 page.
Topics
Audio
Vehicle Exploration
Brand
Content
Features
Published on
October 28, 2024

Porsche: The right way to highlight specs

Porsche has developed a highly usable and visually appealing method for integrating detailed specifications into their vehicle pages.
Topics
Spec Communication
Brand
Content
Published on
October 28, 2024

Hyundai: Content hierarchy masterclass

Hyundai offers a best-in-class example of content hierarchy, that entices users from early exploration to action.
Topics
Calls-to-Action Usage
Conversion Flow
Vehicle Exploration
eCommerce
Content
Published on
October 28, 2024

BMW: 'Shop the look' deep links from imagery

BMW has implemented an innovative feature where some images on their website include small, clickable tags that deep link into the configurator.
Topics
Calls-to-Action Usage
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Lotus: Slightly quirky configurator with flair

Lotus offers an engaging configurator that balances detail and flair with user experience, though it has some navigational quirks.
Topics
Vehicle Exploration
Brand
Configuration / Build and Price Tool
Features
Published on
October 28, 2024

Kia: Exploring safety in style

Kia uses an interactive safety collage on it's vehicles pages, to make functional content fun.
Topics
Vehicle Exploration
Spec Communication
Safety
Video
Brand
Published on
October 28, 2024

Jaguar: Finding an EV made easy

Jaguar acts as an matchmaker, helping users find their best fit EV powertrain with a simple tool.
Topics
Recommendation Tools
Vehicle Exploration
Spec Communication
eCommerce
Sustainability
Published on
October 28, 2024

Skoda: A perfect match in a few clicks

Skoda plays matchmaker with a quiz designed to match users to their best fit model.
Topics
Recommendation Tools
eCommerce
Features
Novel
Published on
October 28, 2024

Isuzu: Uncomplicated but on point configurator

Isuzu Ute's build and quote tool offers a simple yet effective pathway for its limited model range.
Topics
Configuration / Build and Price Tool
Features
Vehicle Exploration
Conversion Flow
Published on
October 28, 2024

Isuzu: Building 4WD adventure cred through community

Isuzu's I-Venture Club offers Isuzu owners the chance to experience the full capabilities of their vehicles in challenging off-road environments.
Topics
Video
Community
Brand
Testimonials / Reviews
Content
Published on
October 28, 2024

Jaguar: Sleek but low-personality configurator

Jaguar's find, build and price experience offers a clean interface, though it could benefit from more brand-specific elements.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
Spec Communication
Features
Published on
October 28, 2024

McLaren: Amping up brand with dynamic interactions

McLaren offers a cohesive and intuitive configuration experience that accentuates its brand, despite some navigational quirks.
Topics
Vehicle Exploration
Conversion Flow
Configuration / Build and Price Tool
Brand
Features
Published on
October 28, 2024

Polestar: Eye-catching, intuitive specs

Polestar offers an exemplary approach to presenting technical specifications that are easy to find, visually attractive, and simple to navigate.
Topics
Spec Communication
Content
Best In Class
Published on
October 28, 2024

Lotus: Reservations are easy but lack upfront reassurance

Lotus offers a simple online reservation system for upcoming cars, though it could benefit from more upfront information.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024

Ford: On-demand expert help

For its more technically complex vehicles, the Ranger and Everest, Ford has introduced a 'Live Expert Advice' offering.
Topics
Conversion Flow
Customer Support
Spec Communication
eCommerce
Video
Published on
October 28, 2024

Maserati: A configurator that feels like a digital atelier

Maserati's configurator offers a modern, streamlined, highly branded experience.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Ferrari: Leading the way with accessibility measures

On their global site, Ferrari provides a button that houses their accessibility statement and a suite of accessibility tools.
Topics
Accessibility
Features
Published on
October 28, 2024

Polestar: Balancing details with a rich, immersive experience

Polestar has implemented an interesting and unique approach to communicating detail without losing context in their model sections.
Topics
Conversion Flow
Novel
Spec Communication
Vehicle Exploration
Video
Published on
October 28, 2024

Mitsubishi: Basic configurator that covers the essentials

Mitsubishi's process to find, build and price is basic but covers all the bases.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
Spec Communication
Features
Published on
October 28, 2024

MINI: Quick, easy deposit process

MINI's 'Pay a Deposit' process is simple and well-designed, though it lacks some key confidence building information.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024

MINI: Easy, on-brand test drive requests despite multi-step process

MINI's test drive booking process is thorough and user-friendly, though it involves more steps than some competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Polestar: Using delivery and inventory info to improve online ordering

Polestar's online ordering process sets expectations clearly from the get-go by centering availability and delivery.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024

Polestar: Whiteglove, self-service test drive requests

Polestar's test drive form is comprehensive and informative, though it involves more fields than some competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Mini: Perfect blend of playful and premium

MINI successfully injects a playful energy into its brand presence across digital platforms without diluting its premium positioning.
Topics
Brand
Content
Best In Class
Novel
Published on
October 28, 2024

Skoda: Configurator's big brand vibes undercut subdomain confusion

Skoda offers a highly branded and integrated configuration experience, though its separation from the main site can be disorienting.
Topics
Conversion Flow
Vehicle Exploration
eCommerce
User Accounts
Configuration / Build and Price Tool
Published on
October 28, 2024

Porsche: Top-notch, modern configurator with a few niggles

Porsche's configurator offers a modern and comprehensive experience, though accessing pricing information requires extra steps.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Tesla: Express lane to ownership

Tesla's online ordering process is efficient and seamlessly integrated with their configuration tool, though it could benefit from more specific upfront information.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024

Volkswagen: Smooth, on-brand inventory exploration

Volkswagen has implemented an inventory exploration process that feels clear, integrated, and takes cues from best practice eCommerce design.
Topics
Inventory
eCommerce
Features
Best In Class
Novel
Published on
October 28, 2024

Polestar: Full-featured, modern configurator

Polestar's best-in-class configurator is stylish and smooth, with dynamic inventory, delivery and pricing.
Topics
Configuration / Build and Price Tool
eCommerce
Conversion Flow
Vehicle Exploration
Features
Published on
October 28, 2024

Porsche: Upping immersion with Audio of engines

Porsche has integrated simple but effective sound clips on their model pages that play the distinctive sound of each vehicle's engine.
Topics
Audio
Brand
Content
Features
Published on
October 28, 2024

Renault: Minimalist configurator with max usability

Renault offers a clean, simple, and effective build and price journey, though it could benefit from more brand personality.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Tesla: Deep self-service support

Tesla offers a dedicated support section, accessible via a 'question mark' icon in the main navigation.
Topics
Customer Support
Conversion Flow
Vehicle Exploration
Spec Communication
Content
Published on
October 28, 2024

SsangYong: Low-friction, easy-to-access test drives

SsangYong's test drive booking process is straightforward and low-friction, though it lacks some advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Hyundai: Accessories baked into vehicle discovery

Hyundai effectively showcases accessories into the natural flow of vehicle discovery.
Topics
eCommerce
Vehicle Accessories
Content
Features
Best In Class
Published on
October 28, 2024

Maserati: Luxury pricing, simplified

Maserati offers a simple, clean 'Driveaway Price Calculator' as part of its 'Shopping Tools' set of CTAs.
Topics
eCommerce
Features
Best In Class
Published on
October 28, 2024

Kia: Small but fun touches of brand in test drive requests

Kia's test drive request process is simple and branded, though it lacks some advanced booking features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Tesla: Streamlined configurator undercut by friction points

Tesla's configuration experience is highly streamlined and well branded, though it's framing may create friction for users earlier in the purchase funnel.
Topics
Order Online
Conversion Flow
eCommerce
Configuration / Build and Price Tool
Vehicle Exploration
Published on
October 28, 2024

Nissan: Straightforward test drive request with room to improve

Nissan's test drive request form is effective and easy, though it lacks some advanced features seen in competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Volkswagen: Online ordering experience that delivers

Volkswagen's build and order tool stands out by allowing users to order their exact configuration online.
Topics
Order Online
Conversion Flow
eCommerce
Configuration / Build and Price Tool
Vehicle Exploration
Published on
October 28, 2024

Ferrari: Using immersive specs to reinforce brand

Ferrari has a unique approach to presenting vehicle specifications that maintains brand appeal without obscuring essential detailed information.
Topics
Vehicle Exploration
Spec Communication
Brand
Best In Class
Content
Published on
October 28, 2024

Isuzu: Reliability meets real-world heroes

By connecting the reliability and power of Isuzu vehicles with the life-critical missions of partner organisations, Isuzu creates a uniquely powerful narrative.
Topics
Video
Partnerships
Community
Brand
Testimonials / Reviews
Published on
October 28, 2024

Renault: No-frills but no-friction test drive requests

Renault's test drive process is simple and effective, prioritising efficiency over advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024

Tesla: True self-service test drive requests

Tesla's test drive booking process is modern, streamlined and a true self-service booking as well as offering some added features that set it apart.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Brand
Published on
October 28, 2024

SsangYong: UGC that builds brand authenticity

SsangYong has taken steps to incorporate authentic customer voices into their digital experience, for a more compelling and socially proofed experience.
Topics
Vehicle Exploration
Testimonials / Reviews
User Generated Content
Content
Best In Class
Published on
October 28, 2024

Volkswagen: Dual-path to purchase online ordering

Volkswagen's online ordering system is well-integrated and explanatory, allowing users to order a custom configuration or from live inventory.
Topics
Order Online
Features
Conversion Flow
Vehicle Exploration
eCommerce
Published on
October 28, 2024

Bentley: Transparent, reassuring next steps framing

When customers send through a configuration or request a test drive on the Bentley website, the top of the form includes a few steps that outline what will happen next in the process.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Content
Novel
Published on
October 28, 2024

Volvo: Slick configurator with issues under the hood

Volvo's build and price tool offers a modern and engaging experience, though it lacks some customisation options.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024

Volvo: Pretty but not perfect test drive form

Volvo's test drive booking process is modern and smooth, but lacks some features that could take it to another level.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Brand
Published on
October 28, 2024

Jaguar: Clean, simple live inventory

Jaguar's website offers a new vehicle shopping experience that displays live inventory by location, allowing users to filter results, view detailed specifications for each listing, and access drive-away prices.
Topics
Order Online
Conversion Flow
Inventory
eCommerce
Features
Published on
October 28, 2024

Ford: Always-on shopping tool kit

On the new version of Ford's site, each vehicle overview page features a persistent, multi-option 'Shop' button on the right-hand side of the floating nav.
Topics
Calls-to-Action Usage
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024

Skoda: Personalised showroom for configurations

Skoda offers a 'Garage' feature where prospects can create a login to store their configured vehicles.
Topics
Comparison Tools
Vehicle Exploration
Features
Best In Class
Novel
Published on
October 28, 2024

Audi: Super simple and efficient test drive requests

Audi's test drive booking is simple, branded and efficient.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Content
Published on
October 28, 2024

McLaren: Full-service configuration sharing

The McLaren configuration engine allows users to customise their vehicle and generate a unique QR code, configuration code, smartphone wallet card and PDF brochure to share and keep.
Topics
Configuration / Build and Price Tool
Conversion Flow
Novel
Spec Communication
eCommerce
Published on
October 28, 2024

Tesla: Next-gen interactive, digital manuals

Tesla provides detailed owner's manual content in a clear, interactive format on their website, accessible to both prospects (without login) and current owners.
Topics
Customer Support
Spec Communication
Content
Features
Best In Class
Published on
October 28, 2024

Mazda: Choose your own adventure CTA buttons

Mazda uses a multi-option call-to-action button on every vehicle page, ensuring every next step is always accessible.
Topics
Calls-to-Action Usage
Conversion Flow
eCommerce
Features
Published on
October 28, 2024
Need help with our tools or data?
Contact support at support@gositch.com.au
Data reference: Sitch, Q3 2024, Automotive