Case studies of best-in-class and novel digital features and content, spanning all of the critical aspects of the automotive path to purchase.
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Ferrari: Deep, dynamic vehicle exploration
Ferrari offers an immersive content experience that allows users to explore their vehicles' engines in great detail.
Topics
Vehicle Exploration
Spec Communication
Features
Novel
Published on
October 28, 2024
Ferrari: Interactive engine sounds
Ferrari has an engaging feature that showcases the sound of their car engines through various interactive interfaces.
Topics
Vehicle Exploration
Spec Communication
Brand
Audio
Content
Published on
October 28, 2024
BMW: Luxurious and effective safety content
BMW has successfully integrated its brand identity into its safety and connectivity videos, striking a good balance between maintaining brand aesthetics and delivering clear, utilitarian information.
Topics
Safety
Spec Communication
Content
Best In Class
Published on
October 28, 2024
Lamborghini: AR experience lets you explore at home
Lamborghini has introduced an AR experience for its supercars that allows users to explore vehicles in their own environment.
Topics
Vehicle Exploration
Brand
Features
Novel
Published on
October 28, 2024
BMW: Configurator is strong on brand but too layered
BMW's build and price tool is a well branded and responsive, but too many interactions are overly complex.
Topics
Vehicle Exploration
Conversion Flow
Configuration / Build and Price Tool
eCommerce
Features
Published on
October 28, 2024
Maserati: Bespoke vehicle design showcase
The Maserati Fuoriserie program, their offering for bespoke vehicle design, is brought to life on their website through featured journeys with different organisations and individuals.
Topics
Vehicle Exploration
Partnerships
Brand
Testimonials / Reviews
Bespoke
Published on
October 28, 2024
Mitsubishi: Lifestyle content that builds brand
Discover Australian road trip hot spots with your Mitsubishi as your guide.
Topics
Content
Brand
Published on
October 28, 2024
Porsche: Sleek, precise comparisons
Porsche has implemented a robust comparison tool that manages to be both feature-rich and intuitive to use.
Topics
Comparison Tools
Brand
Features
Best In Class
Published on
October 28, 2024
CUPRA: Turning up brand in safety content
CUPRA's approach to safety illustrations and renders stands out by incorporating a strong sense of brand identity.
Topics
Spec Communication
Safety
Brand
Content
Published on
October 28, 2024
BYD: Natural, integrated journey from configurator to online ordering
BYD's build and price tool is a sleek, integrated experience that feels more like a natural part of the buying process than a separate configurator.
Topics
Conversion Flow
Configuration / Build and Price Tool
eCommerce
Features
Published on
October 28, 2024
Volkswagen: Bringing sustainability efforts to life
Volkswagen has dedicated an entire section of their website to sustainability and electric vehicles, featuring content that brings to life their commitment to environmental responsibility.
Topics
Brand
Sustainability
Video
Content
Best In Class
Published on
October 28, 2024
BYD: Direct, easy, modern online ordering
BYD's online ordering process is simple, streamlined and highly focused on online ordering.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024
Polestar: One-stop-shop for support
Polestar has created a dedicated support section by grouping together FAQs, contact information, how-to guides, and other support content.
Topics
Customer Support
Conversion Flow
Content
Best In Class
Novel
Published on
October 28, 2024
Tesla: Hassle-free dealer locator
Tesla's locator tool is a simple yet effective feature that displays a variety of Tesla services available across Australia.
Topics
Brand
Locator Tools
Features
Best In Class
Published on
October 28, 2024
Jeep: Building a community, one wave at a time
Jeep has created the Wave Community, an initiative that helps locate Jeep clubs and features content from club members.
Topics
Video
Community
Brand
Testimonials / Reviews
User Generated Content
Published on
October 28, 2024
Kia: Easy and precise comparison
Kia offers a simple but comprehensive comparison tool, allowing for focused comparisons across both models and variants.
Topics
Comparison Tools
Spec Communication
eCommerce
Features
Published on
October 28, 2024
Mazda: Side-by-side comparison delivers the nitty-gritty wit
Mazda's website offers a robust compare feature that provides a technically basic but information-rich side-by-side comparison of their models and variants
Topics
Comparison Tools
Spec Communication
Features
Best In Class
Published on
October 28, 2024
Hyundai: Comprehensive configurator with easy next steps
Hyundai provides a strong example of a streamlined but comprehensive vehicle configurator, with a long scroll page, dynamic pricing and a suite of accessories.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Hyundai: Next-level in-page vehicle comparison
Hyundai's model pages include a section where users can explore the range and compare different variants, not just by basic specs, but also with deeper customisation options.
Topics
Comparison Tools
Vehicle Exploration
Spec Communication
Features
Best In Class
Published on
October 28, 2024
McLaren: Rev it up with a touch of your keyboard
McLaren allows users to power up the engine of the Artura Spider on model pages, with a compelling audio interaction.
Topics
Vehicle Exploration
Brand
Audio
Content
Features
Published on
October 28, 2024
Isuzu: Dynamic payload and towing calculator
Isuzu allows user to get granular on payload and towing, by entering specific specs to calculate capacity.
Topics
Calculator Tools
Spec Communication
Features
Published on
October 28, 2024
Kia: Modern accessories section that stops short of purchase
Kia has implemented an e-commerce-style approach to showcasing accessories for each model.
Topics
Conversion Flow
eCommerce
Vehicle Accessories
Content
Features
Published on
October 28, 2024
Jaguar: First-class configurator sharing
Jaguar's configuration engine allows users to customise their vehicle and generate a unique link and PDF brochure to share and keep.
Topics
Calls-to-Action Usage
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024
Hyundai: Safety video showcase
The safety features section on Hyundai's model overview pages stands out with its use of high-quality videos that clearly and simply explain the vehicle's safety features.
Topics
Vehicle Exploration
Spec Communication
Safety
Video
Content
Published on
October 28, 2024
Honda: Full-featured configurator lacking on follow-through
Honda offers a modern, streamlined and comprehensive configuration experience, but lacks on visual appeal and next steps.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
GWM: Plain test drive bookings that get the job done
GWM offers a functional test drive booking system that gets the job done without unnecessary complexities.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Toyota: KINTO leads shift from owning to experiencing
Toyota has launched KINTO, in line with it's vision for the future of mobility (and as a potential alternative for the future of test drives).
Topics
Test Drive Booking
Rental
Vehicle Exploration
eCommerce
Novel
Published on
October 28, 2024
CUPRA: A local leader in accessibility
CUPRA's Australian site employs the EqualWeb plugin to enhance accessibility, demonstrating a commitment to inclusive design.
Topics
Accessibility
Configuration / Build and Price Tool
Features
Published on
October 28, 2024
MG: Video with detailed vehicle exploration
One of MG's standout content pieces are their newer videos featuring advanced renders of vehicles.
Topics
Vehicle Exploration
eCommerce
Video
Content
Best In Class
Published on
October 28, 2024
Porsche: Encouraging configurator engagement
Porsche brings the first few steps of the configure tool directly into a section on the model page, followed by a precise call-to-action to continue configuring.
Topics
Configuration / Build and Price Tool
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024
Volvo: Walking the talk with brand values
Volvo places humanity at the centre of its brand proposition, with a focus on brand-level safety and sustainability storytelling across their digital experience
Topics
Safety
Sustainability
Brand
Content
Best In Class
Published on
October 28, 2024
Volkswagen: Bringing brand voice into test drive requests
Volkswagen brings more of a sense of brand identity than most to their test drive request form.
Topics
Test Drive Booking
Brand
Features
Best In Class
Published on
October 28, 2024
Kia: Playful feature exploration with vehicle fly-throughs
Kia has introduced interactive fly-throughs of their latest vehicles, offering a high-quality and immersive experience unique in the category.
Topics
Conversion Flow
Vehicle Exploration
Spec Communication
eCommerce
Content
Published on
October 28, 2024
Maserati: Dynamic, animated vehicle exploration
Maserati delivers a deep, immersive, and highly branded experience on its vehicles pages, combining powerful copy and media with dynamic animations and simple interactions.
Topics
Vehicle Exploration
Spec Communication
Brand
Content
Features
Published on
October 28, 2024
Aston Martin: A deep, detailed configurator for buyers and enthusiasts
Aston Martin's configurator offers a highly detailed and immersive experience, reflecting the brand's commitment to customisation.
Topics
Vehicle Exploration
eCommerce
Brand
Configuration / Build and Price Tool
Features
Published on
October 28, 2024
Hyundai: Easy, pop-up test drive request form
Hyundai's test drive booking process offers convenience but lacks some advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Honda: New era test drive requests with old-school outcome
Honda's test drive booking process is efficient and accessible, but not a true booking engine.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Maserati: Fun engine noise interactions
Maserati's website features an innovative engine audio interaction on the MC20 page.
Topics
Audio
Vehicle Exploration
Brand
Content
Features
Published on
October 28, 2024
Porsche: The right way to highlight specs
Porsche has developed a highly usable and visually appealing method for integrating detailed specifications into their vehicle pages.
Topics
Spec Communication
Brand
Content
Published on
October 28, 2024
Hyundai: Content hierarchy masterclass
Hyundai offers a best-in-class example of content hierarchy, that entices users from early exploration to action.
Topics
Calls-to-Action Usage
Conversion Flow
Vehicle Exploration
eCommerce
Content
Published on
October 28, 2024
BMW: 'Shop the look' deep links from imagery
BMW has implemented an innovative feature where some images on their website include small, clickable tags that deep link into the configurator.
Topics
Calls-to-Action Usage
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Lotus: Slightly quirky configurator with flair
Lotus offers an engaging configurator that balances detail and flair with user experience, though it has some navigational quirks.
Topics
Vehicle Exploration
Brand
Configuration / Build and Price Tool
Features
Published on
October 28, 2024
Kia: Exploring safety in style
Kia uses an interactive safety collage on it's vehicles pages, to make functional content fun.
Topics
Vehicle Exploration
Spec Communication
Safety
Video
Brand
Published on
October 28, 2024
Jaguar: Finding an EV made easy
Jaguar acts as an matchmaker, helping users find their best fit EV powertrain with a simple tool.
Topics
Recommendation Tools
Vehicle Exploration
Spec Communication
eCommerce
Sustainability
Published on
October 28, 2024
Skoda: A perfect match in a few clicks
Skoda plays matchmaker with a quiz designed to match users to their best fit model.
Topics
Recommendation Tools
eCommerce
Features
Novel
Published on
October 28, 2024
Isuzu: Uncomplicated but on point configurator
Isuzu Ute's build and quote tool offers a simple yet effective pathway for its limited model range.
Topics
Configuration / Build and Price Tool
Features
Vehicle Exploration
Conversion Flow
Published on
October 28, 2024
Isuzu: Building 4WD adventure cred through community
Isuzu's I-Venture Club offers Isuzu owners the chance to experience the full capabilities of their vehicles in challenging off-road environments.
Topics
Video
Community
Brand
Testimonials / Reviews
Content
Published on
October 28, 2024
Jaguar: Sleek but low-personality configurator
Jaguar's find, build and price experience offers a clean interface, though it could benefit from more brand-specific elements.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
Spec Communication
Features
Published on
October 28, 2024
McLaren: Amping up brand with dynamic interactions
McLaren offers a cohesive and intuitive configuration experience that accentuates its brand, despite some navigational quirks.
Topics
Vehicle Exploration
Conversion Flow
Configuration / Build and Price Tool
Brand
Features
Published on
October 28, 2024
Polestar: Eye-catching, intuitive specs
Polestar offers an exemplary approach to presenting technical specifications that are easy to find, visually attractive, and simple to navigate.
Topics
Spec Communication
Content
Best In Class
Published on
October 28, 2024
Lotus: Reservations are easy but lack upfront reassurance
Lotus offers a simple online reservation system for upcoming cars, though it could benefit from more upfront information.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024
Ford: On-demand expert help
For its more technically complex vehicles, the Ranger and Everest, Ford has introduced a 'Live Expert Advice' offering.
Topics
Conversion Flow
Customer Support
Spec Communication
eCommerce
Video
Published on
October 28, 2024
Maserati: A configurator that feels like a digital atelier
Maserati's configurator offers a modern, streamlined, highly branded experience.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Ferrari: Leading the way with accessibility measures
On their global site, Ferrari provides a button that houses their accessibility statement and a suite of accessibility tools.
Topics
Accessibility
Features
Published on
October 28, 2024
Polestar: Balancing details with a rich, immersive experience
Polestar has implemented an interesting and unique approach to communicating detail without losing context in their model sections.
Topics
Conversion Flow
Novel
Spec Communication
Vehicle Exploration
Video
Published on
October 28, 2024
Mitsubishi: Basic configurator that covers the essentials
Mitsubishi's process to find, build and price is basic but covers all the bases.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
Spec Communication
Features
Published on
October 28, 2024
MINI: Quick, easy deposit process
MINI's 'Pay a Deposit' process is simple and well-designed, though it lacks some key confidence building information.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024
MINI: Easy, on-brand test drive requests despite multi-step process
MINI's test drive booking process is thorough and user-friendly, though it involves more steps than some competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Polestar: Using delivery and inventory info to improve online ordering
Polestar's online ordering process sets expectations clearly from the get-go by centering availability and delivery.
Topics
Order Online
Conversion Flow
eCommerce
Published on
October 28, 2024
Polestar: Whiteglove, self-service test drive requests
Polestar's test drive form is comprehensive and informative, though it involves more fields than some competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Mini: Perfect blend of playful and premium
MINI successfully injects a playful energy into its brand presence across digital platforms without diluting its premium positioning.
Topics
Brand
Content
Best In Class
Novel
Published on
October 28, 2024
Skoda: Configurator's big brand vibes undercut subdomain confusion
Skoda offers a highly branded and integrated configuration experience, though its separation from the main site can be disorienting.
Topics
Conversion Flow
Vehicle Exploration
eCommerce
User Accounts
Configuration / Build and Price Tool
Published on
October 28, 2024
Porsche: Top-notch, modern configurator with a few niggles
Porsche's configurator offers a modern and comprehensive experience, though accessing pricing information requires extra steps.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Tesla: Express lane to ownership
Tesla's online ordering process is efficient and seamlessly integrated with their configuration tool, though it could benefit from more specific upfront information.
Volkswagen has implemented an inventory exploration process that feels clear, integrated, and takes cues from best practice eCommerce design.
Topics
Inventory
eCommerce
Features
Best In Class
Novel
Published on
October 28, 2024
Polestar: Full-featured, modern configurator
Polestar's best-in-class configurator is stylish and smooth, with dynamic inventory, delivery and pricing.
Topics
Configuration / Build and Price Tool
eCommerce
Conversion Flow
Vehicle Exploration
Features
Published on
October 28, 2024
Porsche: Upping immersion with Audio of engines
Porsche has integrated simple but effective sound clips on their model pages that play the distinctive sound of each vehicle's engine.
Topics
Audio
Brand
Content
Features
Published on
October 28, 2024
Renault: Minimalist configurator with max usability
Renault offers a clean, simple, and effective build and price journey, though it could benefit from more brand personality.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Tesla: Deep self-service support
Tesla offers a dedicated support section, accessible via a 'question mark' icon in the main navigation.
Topics
Customer Support
Conversion Flow
Vehicle Exploration
Spec Communication
Content
Published on
October 28, 2024
SsangYong: Low-friction, easy-to-access test drives
SsangYong's test drive booking process is straightforward and low-friction, though it lacks some advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Hyundai: Accessories baked into vehicle discovery
Hyundai effectively showcases accessories into the natural flow of vehicle discovery.
Topics
eCommerce
Vehicle Accessories
Content
Features
Best In Class
Published on
October 28, 2024
Maserati: Luxury pricing, simplified
Maserati offers a simple, clean 'Driveaway Price Calculator' as part of its 'Shopping Tools' set of CTAs.
Topics
eCommerce
Features
Best In Class
Published on
October 28, 2024
Kia: Small but fun touches of brand in test drive requests
Kia's test drive request process is simple and branded, though it lacks some advanced booking features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Tesla: Streamlined configurator undercut by friction points
Tesla's configuration experience is highly streamlined and well branded, though it's framing may create friction for users earlier in the purchase funnel.
Topics
Order Online
Conversion Flow
eCommerce
Configuration / Build and Price Tool
Vehicle Exploration
Published on
October 28, 2024
Nissan: Straightforward test drive request with room to improve
Nissan's test drive request form is effective and easy, though it lacks some advanced features seen in competitors.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Volkswagen: Online ordering experience that delivers
Volkswagen's build and order tool stands out by allowing users to order their exact configuration online.
Topics
Order Online
Conversion Flow
eCommerce
Configuration / Build and Price Tool
Vehicle Exploration
Published on
October 28, 2024
Ferrari: Using immersive specs to reinforce brand
Ferrari has a unique approach to presenting vehicle specifications that maintains brand appeal without obscuring essential detailed information.
Topics
Vehicle Exploration
Spec Communication
Brand
Best In Class
Content
Published on
October 28, 2024
Isuzu: Reliability meets real-world heroes
By connecting the reliability and power of Isuzu vehicles with the life-critical missions of partner organisations, Isuzu creates a uniquely powerful narrative.
Topics
Video
Partnerships
Community
Brand
Testimonials / Reviews
Published on
October 28, 2024
Renault: No-frills but no-friction test drive requests
Renault's test drive process is simple and effective, prioritising efficiency over advanced features.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Published on
October 28, 2024
Tesla: True self-service test drive requests
Tesla's test drive booking process is modern, streamlined and a true self-service booking as well as offering some added features that set it apart.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Brand
Published on
October 28, 2024
SsangYong: UGC that builds brand authenticity
SsangYong has taken steps to incorporate authentic customer voices into their digital experience, for a more compelling and socially proofed experience.
Topics
Vehicle Exploration
Testimonials / Reviews
User Generated Content
Content
Best In Class
Published on
October 28, 2024
Volkswagen: Dual-path to purchase online ordering
Volkswagen's online ordering system is well-integrated and explanatory, allowing users to order a custom configuration or from live inventory.
Topics
Order Online
Features
Conversion Flow
Vehicle Exploration
eCommerce
Published on
October 28, 2024
Bentley: Transparent, reassuring next steps framing
When customers send through a configuration or request a test drive on the Bentley website, the top of the form includes a few steps that outline what will happen next in the process.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Content
Novel
Published on
October 28, 2024
Volvo: Slick configurator with issues under the hood
Volvo's build and price tool offers a modern and engaging experience, though it lacks some customisation options.
Topics
Configuration / Build and Price Tool
Conversion Flow
Vehicle Exploration
eCommerce
Features
Published on
October 28, 2024
Volvo: Pretty but not perfect test drive form
Volvo's test drive booking process is modern and smooth, but lacks some features that could take it to another level.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Brand
Published on
October 28, 2024
Jaguar: Clean, simple live inventory
Jaguar's website offers a new vehicle shopping experience that displays live inventory by location, allowing users to filter results, view detailed specifications for each listing, and access drive-away prices.
Topics
Order Online
Conversion Flow
Inventory
eCommerce
Features
Published on
October 28, 2024
Ford: Always-on shopping tool kit
On the new version of Ford's site, each vehicle overview page features a persistent, multi-option 'Shop' button on the right-hand side of the floating nav.
Topics
Calls-to-Action Usage
Conversion Flow
eCommerce
Features
Best In Class
Published on
October 28, 2024
Skoda: Personalised showroom for configurations
Skoda offers a 'Garage' feature where prospects can create a login to store their configured vehicles.
Topics
Comparison Tools
Vehicle Exploration
Features
Best In Class
Novel
Published on
October 28, 2024
Audi: Super simple and efficient test drive requests
Audi's test drive booking is simple, branded and efficient.
Topics
Test Drive Booking
Conversion Flow
Customer Support
Content
Published on
October 28, 2024
McLaren: Full-service configuration sharing
The McLaren configuration engine allows users to customise their vehicle and generate a unique QR code, configuration code, smartphone wallet card and PDF brochure to share and keep.
Topics
Configuration / Build and Price Tool
Conversion Flow
Novel
Spec Communication
eCommerce
Published on
October 28, 2024
Tesla: Next-gen interactive, digital manuals
Tesla provides detailed owner's manual content in a clear, interactive format on their website, accessible to both prospects (without login) and current owners.
Topics
Customer Support
Spec Communication
Content
Features
Best In Class
Published on
October 28, 2024
Mazda: Choose your own adventure CTA buttons
Mazda uses a multi-option call-to-action button on every vehicle page, ensuring every next step is always accessible.