CASE STUDIES

BYD: Direct, easy, modern online ordering

Published on
October 28, 2024

BYD's ordering process delivers a modern and streamlined experience with clear explanations throughout to build confidence and flow.

There is however, a notable lack of information on availability and delivery timeframes throughout the order process, which is only accessible after placing an order.

This information gap isn't explained except deep in the FAQs, potentially causing uncertainty for customers in the purchase process. While the simplicity of the BYD ordering process is commendable, more upfront information could enhance user confidence.