CASE STUDIES

Polestar: Using delivery and inventory info to improve online ordering

Published on
October 28, 2024

The Polestar online order process is straightforward and clear, offering users the option to look at available cars or configure a custom car for delivery.

The experience feels modern and detailed enough to instil confidence without being bogged down in complexity. The experience might benefit from more calls-to-action to buy online throughout the model pages, rather than relying entirely on the sticky buy button at the top-right of the page. The first step, in the buying process offers a choice between available stock and custom configurations, and is a nice touch that clarifies the buying options clearly for users.